IT Technical Support Engineer

IT Technical Support Engineer 338 views

Job Overview

  • Job Reference Number TRF4092
  • Salary Offer £24000 to £27000 doe

More Information

  • £25k basic
  • Full product training given
  • 5 hours per week, Mon – Fri Days
  • Up to 25 days holiday + bank holidays
  • Good working environment
  • Onsite Parking
  • Generous Pension scheme


Do you have excellent customer service and phone skills?  Do you have experience working in a technical support environment, have some knowledge of electronics and/ or have a good aptitude and ability to learn about technical products?


The Job Role

  • Support the Technical Manager in the provision of application support and maintenance services;
  • Support and maintain customer relationships;
  • Contribute to the transfer of skills and knowledge within the tech support team;
  • Liaise with customers via email and phone to resolve technical support issues;
  • Create and maintain detailed service support documentation relevant to the customer applications where required;
  • Be responsible and take ownership of Incidents and Service Requests raised by the customer;
  • Identification of continual service improvement initiatives as part of technical support team;
  • Possess confidence in applications to facilitate knowledge sharing when dealing with the customer and other 3rd parties;
  • Working with application monitoring and management tools, loading software, setup of applications and configuration of IP hardware devices.

About You:

  • Working knowledge of Windows based computers is essential;
  • Experience of working in a Tech support/Agile environment is preferential, but not essential;
  • Excellent communication skills (oral and written), including the ability to listen effectively;
  • Ability to translate technical issues into user friendly language;
  • An excellent team player;
  • Quick learner;
  • Strong self-awareness, and a capacity to reflect on own practice and to learn from mistakes;
  • Possess a curious approach to problem solving

Next Steps:


If you’re near Heywood, have experience in customer services and have a good aptitude for learning technical products then apply with your CV to Chris Chambury at The Recruitment Fix Ltd.

Apply for this job

Follow us on social media!


Duke Street Business Centre
Duke Street
OL15 8DL