Customer Service Administrator 214 views

More Information

  • £28000 pa & Exc Benefits
  • Monday to Friday 37.5 hours per week
  • Great working environment
  • Varied role

Do you have excellent customer service., administration and organisational skills ideally gained in a busy manufacturing environment?  We’re seeking an experienced person to join a busy team in Rochdale who can deliver an excellent experience for their UK & Overseas customers

The Role

  • To process incoming customer orders.
  • To ensure all orders are priced correctly and are processed in a timely manner.
  • Confirm/send pro-forma invoices out within 24 hours.
  • Process Certificates of Origin, EUR 1’s, ATR’s etc. as required.
  • Checking product availability, liaise with production and despatch to ensure orders are delivered within the specified lead-time.
  • To book goods in when required and arrange for transport to collect & deliver for UK orders.
  • Organise exports, obtain quotations for shipping
  • To process customer requests for safety data sheets and general product enquiries.
  • Maintaining a database of customer information, including prices, packaging & delivery details
  • Escalating customer inquiries to the relevant team
  • Attending customer meetings


About you

  • IT literate – experienced user of Microsoft office &, ideally, Sage 2000
  • Able to work as part of a team
  • Friendly & tactful personality, enjoys helping customers
  • Excellent communication skills
  • Organised & self-motivated, with the ability to work to dead-lines whilst paying close attention to detail
  • Able to handle complaints or difficult situations

The Company

  • Specialist manufacturing company
  • Great products – strong market
  • Busy manufacturing site in Rochdale

Next Steps

If you are seeking a new role as Customer Service Administrator in the manufacturing industry apply with your CV to Chris at TRF Manufacturing, a division of The Recruitment Fix Ltd.

Apply for this job


Duke Street Business Centre
Duke Street
OL15 8DL


+44 (0) 1706 397035

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